Terms of service

Last updated: [17 Sep. 2025]

These Terms of Service (“Terms”) govern your access to and use of the website stechhomes.co.uk/ and any purchases made from Stech Home (“we”, “us”, “our”). We are registered in the United Kingdom and act as the seller and data controller for this site.

Company details:
Registered address: Rear Warehouse Unit A, Field Industrial Estate, Clover Street, Kirkby-in-Ashfield, NG17 7LH

Email: stechhomes@email.com

Phone: 07455 734005

VAT number: 486444260

1. Scope and acceptance

By accessing our site, creating an account or placing an order, you agree to these Terms and to our Privacy Policy and Cookie Policy. If you do not agree, please do not use the site.

2. Eligibility

You must be at least 18 years old and resident in the United Kingdom to purchase. We currently deliver to UK addresses only unless otherwise stated.

3. Your account

You are responsible for keeping your account credentials confidential and for all activity under your account. Please notify us promptly of any unauthorised use.

4. Products and information

We try to describe products accurately, including dimensions, finishes and BTU/heat-output data. Minor variations in colour/finish may occur due to display or manufacturing tolerances. Installation must be carried out by a competent/qualified professional and in accordance with local regulations and the manufacturer’s instructions.

5. Pricing, VAT and availability

Prices are shown in GBP and include UK VAT unless stated otherwise. Delivery charges are shown at checkout. We may change prices or correct errors at any time. All orders are subject to availability and our acceptance.

6. Ordering and contract formation

After placing an order you will receive an order confirmation email. This confirms we have received your order, not that it has been accepted. A contract is formed when we dispatch the products and send a dispatch confirmation email. We may decline an order (for example, due to stock or fraud-prevention concerns); any payments taken will be refunded.

7. Payment

We accept the payment methods displayed at checkout (e.g., Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, [Clearpay/Klarna if used]). Card details are processed by our payment providers; we do not store full card numbers. If you use a buy-now-pay-later option, you enter into a separate agreement with that provider.

8. Delivery

Dispatch times and delivery options are shown at checkout and on our Delivery page. Risk in the products passes to you on delivery. Please check packages on arrival and note any visible damage with the carrier. Missed-delivery re-delivery fees may apply if the carrier’s terms require.

9. Ownership (title)

Title to goods passes to you when we receive full payment.

10. Right to cancel (UK consumers)

You have a legal right to cancel most online purchases within 14 days of delivery under the Consumer Contracts Regulations 2013. We offer a commercial returns window of [30] days for change-of-mind returns, provided items are unused, in original packaging and resellable. To cancel, contact us using the details above or follow the instructions on our Returns page.

Exclusions: bespoke/custom-made items, goods installed/used beyond what is necessary to inspect them, and any items where hygiene seals have been broken (if applicable). Your statutory rights for faulty goods remain unaffected.

11. Returns and refunds

For change-of-mind returns, you are responsible for return shipping and for any loss in value due to handling beyond what is necessary to inspect the item. We recommend tracked, insured return shipping. Once inspected, we will refund the product price and the standard outbound delivery cost (where applicable) within 14 days of receipt. Faulty/damaged on arrival? See Section 12.

12. Faulty or damaged items

If a product is faulty, not as described, or damaged on delivery, contact us within a reasonable time with photos and your order number. We will arrange repair, replacement, or a refund in line with the Consumer Rights Act 2015.

13. Warranty

In addition to your statutory rights, our products are supplied with a [2-year] warranty against defects in materials and workmanship from the date of delivery. This warranty does not cover improper installation, misuse, normal wear, or damage caused by third-party accessories or corrosive water conditions. For warranty service, contact us with proof of purchase and installation details.

14. Installation and safety

Radiators and related hardware must be installed and pressure-tested by a competent/qualified professional. You are responsible for ensuring compatibility with your system (pipe centres, valves, heat output, wall structure, etc.). We are not liable for costs arising from incorrect measurements, site conditions, or installation by third parties.

15. Promotions, discount codes and gift cards

Promotional offers and codes are subject to the terms stated with the promotion. Unless stated otherwise, promotions cannot be combined, are not transferable, and may be withdrawn at any time. Gift cards are valid for [XX] months from purchase and cannot be exchanged for cash.

16. Pre-orders and backorders

Estimated dispatch dates for pre-orders/backorders are indicative and may change. You may cancel for a full refund at any time before dispatch.

17. Reviews and user content

If you submit reviews, photos or other content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content in connection with our site and marketing, subject to our Privacy Policy. You must own the content you submit and it must not be unlawful, misleading or infringing.

18. Acceptable use

You agree not to misuse the site, attempt unauthorised access, interfere with security features, or upload harmful code. We may suspend or terminate access for breach.

19. Intellectual property

All content on this site (including text, graphics, logos, product images and code) is owned by or licensed to us and is protected by intellectual property laws. You may not copy, reproduce or distribute site content without permission.

20. Third-party services and links

Our site integrates services provided by third parties (e.g., payment gateways, analytics, review platforms) and may contain links to third-party websites. We are not responsible for their content or policies.

21. Limitation of liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited under law (including your statutory rights under the Consumer Rights Act 2015).
Subject to the foregoing, we are not liable for any loss of profits, loss of business, or indirect/consequential losses. Our total liability in respect of any claim arising out of or in connection with your purchase shall not exceed the total price paid for the products giving rise to the claim.

22. Events outside our control

We are not responsible for delays or failure to perform due to events beyond our reasonable control, but we will take reasonable steps to minimise the effect.

23. Complaints and dispute resolution

If you have a complaint, please contact us using the details above and we will aim to resolve it promptly. Consumers may also refer disputes to a suitable alternative dispute resolution (ADR) body, though we are not obliged to use ADR.

24. Changes to these Terms

We may update these Terms from time to time. The version posted on this page is the current version. Material changes will be notified where appropriate.

25. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction, meaning you may also bring a claim in your local UK court.

26. Contact us

Questions about these Terms can be sent to:
Email: stechhomes@email.com
Post: Rear Warehouse Unit A, Field Industrial Estate, Clover Street, Kirkby-in-Ashfield, NG17 7LH